FAQs

Can I register for free? – Yes you can register for a free 30 day trial account which will give you full access to all areas of the software, after 30 days you will need to subscribe to continue to use the software.

How much does subscribing cost? – Take a look at our Prices page to find out more about the packages we offer to our subscribers.

If I don’t re-subscribe after a year what happens? – Your data will always be available and will never be removed, you will only be able to use SpottingLog in read-only mode.

Can I import my aircraft sightings from other software? – Yes, you can import existing aircraft registrations, airline and aircraft types into your account using the Import CSV feature found under Sightings, in order to do this you must first create a CSV file using certain columns as detailed on the page, there is also a sample CSV file for you to download and populate. If you have a large amount of data and need assistance please contact us and we can help you import the data.

Can I print trip data? – Yes of course, you are able to print off a hard copy of all the aircraft sightings for a spotting trip, to do this go to the Trips page and click the blue Print button, a printable page is displayed which you can print on a printer or to a PDF printer if you want to store the information electronically.

Do I need to upload a photo with my logs? – No, you do not have to upload photos but it will help enhance your logs if you do. Adding photos is not required, when viewing a sighting if another spotter has uploaded a photo those will be displayed beneath.

I have been trialling my account, can I clear all data out and start fresh? – If you want to start with a completely empty account you can either delete all of your spotting trips yourself which will empty your account, or you can contact us and we can empty your account for you.

I have just registered but where do I start? – Thats great, thanks for registering. The first thing you need to do is ensure your profile is fully completed, make sure all fields have been filled out and you have uploaded a profile photo. Next start creating spotting trips, these are required before you can add sightings. Once you have added a trip you can then start adding aircraft sightings. You now have your account ready to add data, just repeat these steps as many times as you like.

Can I see how many aircraft for a particular airline I have seen? – You can see statistics and aircraft for a particular airline by visiting the extensive Reports section, from the list select the airline name, which are listed alphabetically. An airline profile page is then displayed displaying the total aircraft logged, the registrations and locations.

We are continually updating this page, if you have a question not listed here please Contact Us